603.935.7524
293 Wilson Street, Manchester, NH 03103

Hours: Monday – Friday 11:30 am – 9:00 pm
Saturday 12-9 pm

Hope Staff

Randy Stevens, BSW – Executive Director 

Meet Randy Stevens. Beyond the titles and certifications lies a personal journey of triumph and resilience that fuels his commitment to inspire and support others on their path to recovery. 

With a Bachelor of Social Work, Randy has faced and conquered challenges, including substance use disorder, trauma, and a history of incarceration. These experiences are not just chapters of his life but stepping stones, forming a genuine connection with individuals navigating their own recovery journeys. 

As a Peer Support Specialist, Randy has shared hope while working in various capacities across New Hampshire. Volunteering at Strafford County House of Corrections, he facilitated a health and wellness group for the Men’s Therapeutic Community, turning adversity into an opportunity for growth. 

Currently pursuing a Master of Social Work, Randy’s journey is a testament to continuous learning and a deep-seated commitment to advocate for the most vulnerable. As the Executive Director, he envisions Hope for NH Recovery as a beacon of support and transformation in the Manchester community. Randy’s story is not just about accomplishments; it’s about inspiring hope, breaking down stigma, and building a community where every individual’s journey is met with empathy, understanding, and a genuine belief in their potential. 

Missy Kimball, Deputy Director

Missy Kimball has been in recovery since 2017. With her two daughters, Missy has been enjoying family life, balancing that with a career focused on helping people find recovery and reunite with their families. As with recovery, Missy has lived experience with DCYF and reuniting with her children. This passion for helping people find the help they need, sometimes called systems navigation, powers her both personally and professionally.

Missy loves to learn, study astrology and make art.

 

Dave Cote, Compliance Director

Dave has been living in long-term recovery since 1990.  He is a husband, a dad, and attributes the success of his relationships to his recovery. After a few decades in photography, he enrolled in college and earned a Bachelor of Science in Digital Media in 2015. Along with his past struggles with substance misuse, he has overcome many serious health issues. When doing peer support, he draws from his experiences to help others find their own recovery path.

Dave is also a life-long artist (drcoteart.com). In between his other duties at Hope, you can find him encouraging members to paint, draw, or create something. When it comes to art, the joy (and often the healing) is in the journey, not the outcome.

Lawrence “Lonnie” Crocker, Center Manager, Social Media & Activities

Lonnie is a person in long-term recovery.  His love for his two beautiful boys has given him meaning in life.  Lonnie finds passion in spending time with his fiancé and sons fishing, gardening, hiking, and helping people find a better way of life.  He looks forward to the journey ahead.

Sharna Steinhart, Peer Support, Wellness Coordinator

Sharna Steinhart is a person in long-term recovery.  Sharna enjoys spending time with friends and family, is a music enthusiast, art (especially capturing life’s beauty through photography), writing, astrology, numerology, and adventuring outdoors.

Sharna has a deep passion for helping others recover and find their light withinin both her professional and personal life. She has learned through her experience prior to and during recovery the importance of community, self-care, honesty, open-mindedness, willingness to receive help and the power in saying, “I don’t know, but I’m open” and showing up whenever we can despite whatever challenges we may be faced with. She has an immense gratitude for recovery and the ability that being fully immersed in it has given her to maintain and deepen her connection with others. She has a glass is half full perspective on life and in the moments that’s difficult to see, then the glass is refillable when we move in the right direction. 

Jasmine Caraway, Hope Connections Manager

Jasmine is a New Hampshire transplant originally from Connecticut, relocating to the area two years ago. Since being in Manchester, she has become an active member of the Recovery Community volunteering whenever she can and consistently showing up to support the community. She regularly leans on gratitude and faith for the momentum to continue moving forward and aims to help others move forward in their journeys as well.

Melissa Greig, Peer Support

Melissa is a woman in long-term recovery, with a gift for writing beautiful poetry and capturing moments in time through her photography. Her camera is her eye and she searches for beauty in the most unusual places. When not writing or spending time with her family, Melissa loves the solace and inspiration she finds in the quiet woods. Melissa strives to be and do better every day, and loves helping folks in recovery accomplish their goals.

 

Haley Grant, Peer Support

 

Rod Goodson, Peer Support

 

Anthony Criscuolo, Peer Support

Anthony has been actively engaged in his recovery since 2023, finding fulfillment in meaningful connections and community involvement. Fascinated by the human experience, he explores how perspective shapes reality. His passions include psychology, community activities, team sports, art, nature, and video games.

Having experienced suicidal ideations and substance misuse, Anthony now embraces a holistic lifestyle. He credits his recovery to the love and support of others during times when he struggled to love himself. This journey has given him a deep sense of purpose—recognizing the innocence in all people and embracing the ability to love unconditionally.

Janelle Black, Marketing Manager

Originally from Maryland, Janelle cares deeply about the work she does and the people she serves. She’s drawn to the field of recovery because she believes in showing up for people with compassion, patience, and respect. Janelle brings a background in marketing and content creation, using creativity and communication to support both the team and the larger mission of Hope.
Outside of work, Janelle spends a lot of time making music- writing, playing piano, and getting lost in the creative process. She shares her home with two big dogs and two cats, all of whom make sure things never get too quiet. She values genuine connection, a good sense of humor, and the little moments that bring people together.

 

 Lizzy Bates , Support Staff

 

Heidi Kincaid, Creative Coordinator

More than just a graphic designer, Heidi is a storyteller, artist, and creative visionary with a deep understanding of human emotions.
With a background in writing, sculpting, and drawing, Heidi brings a unique perspective to design—blending storytelling and symbolism to create visuals that truly connect. Her passion for typography, color theory, and composition transforms concepts into striking, meaningful designs.
For over two decades, Heidi has explored the nuances of human nature, crafting designs in many mediums that don’t just look good but feel right. Every project is an opportunity to merge creativity with purpose, ensuring each piece resonates on a personal level.
With a balance of vibrant creativity and professional elegance, Heidi is dedicated to pushing the boundaries of design—creating work that is as innovative as it is impactful.
Her work can be viewed at: https://heidikincaiddesign.wixsite.com/heidi-kincaid-design

Jenn Mellor, Case Manager

 

Zach Stafford, Office Administrator

Born and raised in Central Florida, Zach moved to Manchester in the Summer of 2024. He earned his Bachelor’s Degree at UCF, majoring in Studio Art with a minor in Digital Media, which has granted him project management skills and a keen eye for detail, along with both technological and administrative proficiency. He enjoys working behind the scenes to ensure operations run smoothly.
Zach is passionate about supporting the community and providing a network of resources for anyone who may need them. He believes every person should have a safe, stable, and quality life. When he is not buried under Excel spreadsheets, Zach enjoys cooking, going for walks, and reading paleontology books.

Teresa Aldridge, Executive Assistant