Our Staff

The faces you see at Hope

Jim Giordano, CRSW

Peer Support

I am a man in long-term recovery. During my active use, I felt so alone, even when others were around. I didn’t like the person that was looking back at me from the mirror. I didn’t know how to deal with emotions other than fear and anger. I stuffed these feelings deep down until they exploded.

Through some sort of divine intervention, I mentioned to someone that I can’t stop once I start… anything. That was the start of my journey many years ago.

Today, I love to give back what was freely given to me, expecting nothing in return.

I am a man in long-term recovery. During my active use, I felt so alone, even when others were around. I didn’t like the person that was looking back at me from the mirror. I didn’t know how to deal with emotions other than fear and anger. I stuffed these feelings deep down until they exploded.

Through some sort of divine intervention, I mentioned to someone that I can’t stop once I start… anything. That was the start of my journey many years ago.

Today, I love to give back what was freely given to me, expecting nothing in return.

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Trent Hill

Peer Support

I’m originally from Maryland, and a couple years ago I never could’ve imagined living in New Hampshire—let alone working at a recovery center and helping others find freedom. I came up here for extended care, walked through the doors at Hope for a meeting, and never looked back. I started volunteering, got to know the people, and saw how recovery really works when we all come together. The mountains, the beach, the way the community supports each other—it’s nothing like what I was used to, and I fell in love with it. Recovery gave me a life bigger than the little box I used to live in, and now I get to help others build a life beyond what they ever thought possible. What matters most to me is God, family, friends, and giving back. I try to show up as my authentic self—kind, honest, non-judgmental, and ready to help.

I’m originally from Maryland, and a couple years ago I never could’ve imagined living in New Hampshire—let alone working at a recovery center and helping others find freedom. I came up here for extended care, walked through the doors at Hope for a meeting, and never looked back. I started volunteering, got to know the people, and saw how recovery really works when we all come together. The mountains, the beach, the way the community supports each other—it’s nothing like what I was used to, and I fell in love with it. Recovery gave me a life bigger than the little box I used to live in, and now I get to help others build a life beyond what they ever thought possible. What matters most to me is God, family, friends, and giving back. I try to show up as my authentic self—kind, honest, non-judgmental, and ready to help.

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Jay Macleod

Peer Support

I’m a person in recovery who spent many years caught in addiction and the challenges that came with it. Today, I use my past to fuel my purpose and support others the way people once supported me. I lead with empathy, energy, and a big heart, and I try to make sure people feel understood rather than alone. I love golf, baseball, softball, writing poetry, having fun, and bringing connection into the work I do. Helping others is one of the greatest gifts recovery has given me, and I’m grateful I get to show up for people the way others showed up for me.

I’m a person in recovery who spent many years caught in addiction and the challenges that came with it. Today, I use my past to fuel my purpose and support others the way people once supported me. I lead with empathy, energy, and a big heart, and I like to make sure people feel understood rather than alone. I love golf, baseball, softball, writing poetry, having fun, and bringing connection into the work I do. Helping others is one of the greatest gifts recovery has given me, and I’m grateful I get to show up for people the way others showed up for me.

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Michelle Davis

Peer Support

There was a time in my life I thought I had everything I needed to be happy and feel secure. Many traumatic experiences later, I found myself homeless, hopeless and feeling like I wasn’t able to get out of my situation. I felt as if my existence was a nuisance to society as a whole; asking for help was an unbearable task. 
 
Entering into recovery has completely changed my perspective. It doesn’t happen overnight, however, with time, dedication to my recovery, and building healthy connections has opened more doors than I could have anticipated. For me, learning through listening has allowed me to stop living in survival mode (based in fears) and focus on being a survivor (based in faith). 
There was a time in my life I thought I had everything I needed to be happy and feel secure. Many traumatic experiences later, I found myself homeless, hopeless and feeling like I wasn’t able to get out of my situation. I felt as if my existence was a nuisance to society as a whole; asking for help was an unbearable task. 
 
Entering into recovery has completely changed my perspective. It doesn’t happen overnight, however, with time, dedication to my recovery, and building healthy connections has opened more doors than I could have anticipated. For me, learning through listening has allowed me to stop living in survival mode (based in fears) and focus on being a survivor (based in faith). 
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Rod Goodson

Peer Support

I’m in recovery and originally from New York. I know what it feels like to be tired and alone. But I also know how much it means when someone makes sure you are seen and heard. That’s what I try to give people now. Recovery helped me get my family back and start showing up for the people I love.
 
When I came to Hope, I didn’t have much, but I found support and people who cared. Now I get to be part of that as the gentle giant on staff. I believe everyone deserves a chance to feel safe, supported, and hopeful about their future.

I’m in recovery and originally from New York. I know what it feels like to be tired and alone. But I also know how much it means when someone makes sure you are seen and heard. That’s what I try to give people now. Recovery helped me get my family back and start showing up for the people I love. When I came to Hope, I didn’t have much, but I found support and people who cared. Now I get to be part of that as the gentle giant on staff. I believe everyone deserves a chance to feel safe, supported, and hopeful about their future.

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Haley Grant

Focus Program Support

I’m a dedicated mother in long-term recovery with many years of experience working in the recovery field. My journey and lived experience are what drive my commitment to helping others and giving back to the community. I’m known for my quirky sense of humor and love of a good laugh, and I try to bring warmth and realness into everything I do.

Outside of work, I enjoy gardening, spending time outdoors, and getting lost in a good book. Recovery and connection mean a lot to me, and I do my best to carry that into the work I do every day.

I’m a dedicated mother in long-term recovery with many years of experience working in the recovery field. My journey and lived experience are what drive my commitment to helping others and giving back to the community. I’m known for my quirky sense of humor and love of a good laugh, and I try to bring warmth and realness into everything I do. Outside of work, I enjoy gardening, spending time outdoors, and getting lost in a good book. Recovery and connection mean a lot to me, and I do my best to carry that into the work I do every day.

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Jenn Mellor

Case Manager

I’m a Case Manager here at Hope for Recovery, and I’ve spent the past five years supporting unhoused individuals through outreach and advocacy. I have a Bachelor’s degree in Psychology and hold a CRSW, which helps me combine resource knowledge with a real passion for helping people through tough transitions. I lead with empathy and focus on building trust, because I truly believe in the power of recovery and the strength that comes from community. When I’m not working, you can usually find me kayaking, hiking, or spending time with my family—being in nature helps me stay grounded and ready to show up for others.

I’m a Case Manager here at Hope for Recovery, and I’ve spent the past five years supporting unhoused individuals through outreach and advocacy. I have a Bachelor’s degree in Psychology and hold a CRSW, which helps me combine resource knowledge with a real passion for helping people through tough transitions.

I lead with empathy and focus on building trust, because I truly believe in the power of recovery and the strength that comes from community. When I’m not working, you can usually find me kayaking, hiking, or spending time with my family—being in nature helps me stay grounded and ready to show up for others.

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Meg Slater

Administrative Assistant

I’m really excited to be part of the Hope community and the work happening here. I have a background in theatre, with undergraduate and master’s degrees and additional PhD coursework in theatre history, theory, and directing. I’ve spent years working as an educator across all age groups and as a Business Manager and Operations Director in the arts.

My family and I recently made the move to New Hampshire, and I’m really grateful to be building a life here. I’m a big believer that healing can take many forms, and I’m drawn to creativity, connection, and the idea that magic is just love on purpose. I’m incredibly excited to be part of Hope and to help build a stronger, more supportive community for my family and others.

I’m really excited to be part of the Hope community and the work happening here. I have a background in theatre, with undergraduate and master’s degrees and additional PhD coursework in theatre history, theory, and directing. I’ve spent years working as an educator across all age groups and as a Business Manager and Operations Director in the arts.

My family and I recently made the move to New Hampshire, and I’m really grateful to be building a life here. I’m a big believer that healing can take many forms, and I’m drawn to creativity, connection, and the idea that magic is just love on purpose. I’m incredibly excited to be part of Hope and to help build a stronger, more supportive community for my family and others.

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Zac George

Creative Content Assistant

I really value the people I support and the work I’m part of here. Being able to use my creativity to make an impact—even in small ways—is what motivates me to give my best every day. I grew up in New Hampshire and earned my associate degree at MCC, and I’m currently continuing my education at SNHU to keep building my skills and working toward my long-term goals. I’m grateful to be in a position where I can grow while also giving back.

I really value the people I support and the work I’m part of here. Being able to use my creativity to make an impact—even in small ways—is what motivates me to give my best every day. I grew up in New Hampshire and earned my associate degree at MCC, and I’m currently continuing my education at SNHU to keep building my skills and working toward my long-term goals. I’m grateful to be in a position where I can grow while also giving back.

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Heidi Kincaid

Creative Coordinator

I’m a person in recovery, and that journey shapes the art I create and the way I connect with others through design. With backgrounds in both graphic design and theatre directing, I see creativity as a way to tell stories that matter—stories that feel honest, emotional, and human. Before coming to Hope, I was the Director of Business Development at a publishing company, and over the past 20 years, I’ve worked in just about every artistic medium you can think of. Whether I’m working with type, color, or clay, I try to create pieces that don’t just look good—but feel real.

More than just a graphic designer, Heidi is a storyteller, artist, and creative visionary with a deep understanding of human emotions.
 
With a background in writing, sculpting, and drawing, Heidi brings a unique perspective to design—blending storytelling and symbolism to create visuals that truly connect. Her passion for typography, color theory, and composition transforms concepts into striking, meaningful designs.
For over two decades, Heidi has explored the nuances of human nature, crafting designs in many mediums that don’t just look good but feel right. Every project is an opportunity to merge creativity with purpose, ensuring each piece resonates on a personal level.
 
With a balance of vibrant creativity and professional elegance, Heidi is dedicated to pushing the boundaries of design—creating work that is as innovative as it is impactful.
 

I’m a person in recovery, and that journey shapes the art I create and the way I connect with others through design. With backgrounds in both graphic design and theatre directing, I see creativity as a way to tell stories that matter—stories that feel honest, emotional, and human.

Before coming to Hope, I was the Director of Business Development at a publishing company, and over the past 20 years, I’ve worked in just about every artistic medium you can think of. Whether I’m working with type, color, or clay, I try to create pieces that don’t just look good, but feel real.

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Sharna Steinhart, LMT, CRSW, ADS, RMT

Wellness Coordinator, Peer Support

I’m a person in long-term recovery, and I’ve learned that showing up—honestly and with an open heart—is what keeps me connected, grounded, and growing. Recovery has taught me the power of community, self-care, and being willing to say, “I don’t know, but I’m open.” In my work and in my life, I try to help others find their light and remember that even when the glass feels empty, it can always be refilled.

Sharna Steinhart is a person in long-term recovery.  Sharna enjoys spending time with friends and family, is a music enthusiast, art (especially capturing life’s beauty through photography), writing, astrology, numerology, and adventuring outdoors.

Sharna has a deep passion for helping others recover and find their light withinin both her professional and personal life. She has learned through her experience prior to and during recovery the importance of community, self-care, honesty, open-mindedness, willingness to receive help and the power in saying, “I don’t know, but I’m open” and showing up whenever we can despite whatever challenges we may be faced with. She has an immense gratitude for recovery and the ability that being fully immersed in it has given her to maintain and deepen her connection with others. She has a glass is half full perspective on life and in the moments that’s difficult to see, then the glass is refillable when we move in the right direction. 

I’m a person in long-term recovery, and I’ve learned that showing up—honestly and with an open heart—is what keeps me connected, grounded, and growing. Recovery has taught me the power of community, self-care, and being willing to say, “I don’t know, but I’m open.” In my work and in my life, I try to help others find their light and remember that even when the glass feels empty, it can always be refilled.

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Lizzy Bates

Focus Program Coordinator

I’m new to recovery and loving this fresh start—proof that healing can be messy, beautiful, and full of laughter.

Before this, I spent a few years as a front desk manager in the hotel world, and I’ve taken some college courses along the way. Now, I’m focused on giving back to the community I’m part of, and finding ways to create more living opportunities and raise up new leaders in recovery. It’s as challenging as it is rewarding.

Pickles are my love language, and I share life with my amazing wife and two ridiculous dogs—a German Shepherd and a Chihuahua who act like they’re in a buddy cop movie. Life’s chaotic, sweet, and always better with snacks and wagging tails.

I’m new to recovery and loving this fresh start—proof that healing can be messy, beautiful, and full of laughter. Before this, I spent a few years as a front desk manager in the hotel world, and I’ve taken some college courses along the way. Now, I’m focused on giving back to the community I’m part of, and finding ways to create more living opportunities and raise up new leaders in recovery. It’s as challenging as it is rewarding. Pickles are my love language, and I share life with my amazing wife and two ridiculous dogs—a German Shepherd and a Chihuahua who act like they’re in a buddy cop movie. Life’s chaotic, sweet, and always better with snacks and wagging tails.

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Lawrence “Lonnie” Crocker

Center Manager

I’m a person in long-term recovery, and being a dad to my two boys has given my life purpose and direction. I spend my time with my family—fishing, gardening, hiking—and helping others find a better way to live. Recovery gave me this life, and I’m grateful for every step forward.

I’m a person in long-term recovery, and being a dad to my two boys has given my life purpose and direction. I spend my time with my family—fishing, gardening, hiking—and helping others find a better way to live. Recovery gave me this life, and I’m grateful for every step forward.

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Jasmine Caraway, CRSW

Hope Connections Manager

I’m a New Hampshire transplant from Connecticut and have been calling Manchester home for the past couple of years. Since arriving, I’ve found meaning in being part of the recovery community—volunteering when I can and showing up for others like people once did for me. Gratitude and faith keep me moving, and I try to help others keep moving too.

I’m a New Hampshire transplant from Connecticut and have been calling Manchester home for the past couple of years. Since arriving, I’ve found meaning in being part of the recovery community—volunteering when I can and showing up for others like people once did for me. Gratitude and faith keep me moving, and I try to help others keep moving too.

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Janelle Black

Marketing Manager

I care a lot about the people I serve and the work I get to be part of here. I’ve always had a soft spot for helping people through hard things, and Hope is a place where I get to do that in a real and meaningful way.

I believe connection changes things. Outside of Hope, I run my own marketing and content company, and I’m grateful to use those skills in a place that’s all about community and healing.

I care a lot about the people I serve and the work I get to be part of here. I’ve always had a soft spot for helping people through hard things, and Hope is a place where I get to do that in a real and meaningful way. I believe connection changes things. Outside of Hope, I run my own marketing and content company, and I’m grateful to use those skills in a place that’s all about community and healing.

Originally from Maryland, Janelle cares deeply about the work she does and the people she serves. She’s drawn to the field of recovery because she believes in showing up for people with compassion, patience, and respect. Janelle brings a background in marketing and content creation, using creativity and communication to support both the team and the larger mission of Hope.
 
Outside of work, Janelle spends a lot of time making music- writing, playing piano, and getting lost in the creative process. She shares her home with two big dogs and two cats, all of whom make sure things never get too quiet. She values genuine connection, a good sense of humor, and the little moments that bring people together.
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Zach Stafford, BA

Operations Manager

Born and raised in Central Florida, I moved to Manchester in the Summer of 2024. I earned my Bachelor’s Degree at UCF, majoring in Studio Art with a minor in Digital Media, which has granted me project management skills and a keen eye for detail, along with technological proficiency. I enjoy working behind the scenes to ensure operations run smoothly. I am passionate about supporting the community and providing a network of resources for anyone who may need them.
 
When I am not buried under Excel spreadsheets, I enjoy cooking, going for walks, and reading paleontology books.
Born and raised in Central Florida, I moved to Manchester in the Summer of 2024. I earned my Bachelor’s Degree at UCF, majoring in Studio Art with a minor in Digital Media, which has granted me project management skills and a keen eye for detail, along with technological proficiency. I enjoy working behind the scenes to ensure operations run smoothly. I am passionate about supporting the community and providing a network of resources for anyone who may need them.
 
When I am not buried under Excel spreadsheets, I enjoy cooking, going for walks, and reading paleontology books.
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Dave Cote, CRSW

Compliance Director

I’ve been in long-term recovery since 1990, and it’s the foundation for everything good in my life—especially being a husband and a dad. I’ve faced addiction, serious health challenges, and big life changes, and all of it helps me connect with others doing the hard work of recovery. Whether I’m offering peer support or encouraging someone to pick up a paintbrush, I believe healing happens in the process—not just the result.

I’ve been in long-term recovery since 1990, and it’s the foundation for everything good in my life—especially being a husband and a dad. I’ve faced addiction, serious health challenges, and big life changes, and all of it helps me connect with others doing the hard work of recovery. Whether I’m offering peer support or encouraging someone to pick up a paintbrush, I believe healing happens in the process—not just the result.

Dave has been living in long-term recovery since 1990.  He is a husband, a dad, and attributes the success of his relationships to his recovery. After a few decades in photography, he enrolled in college and earned a Bachelor of Science in Digital Media in 2015. Along with his past struggles with substance misuse, he has overcome many serious health issues. When doing peer support, he draws from his experiences to help others find their own recovery path.

Dave is also a life-long artist (drcoteart.com). In between his other duties at Hope, you can find him encouraging members to paint, draw, or create something. When it comes to art, the joy (and often the healing) is in the journey, not the outcome.

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Missy Kimball, CRSW

Deputy Director

I’ve been in recovery since 2017, and my journey has been deeply shaped by motherhood, healing, and finding my way back to the things that matter most. I’ve walked through DCYF involvement and family reunification myself, and now I help others navigate those same systems with compassion and clarity. I believe recovery is about rebuilding lives—and I’m here to help people find the support they need to do just that.

I’ve been in recovery since 2017, and my journey has been deeply shaped by motherhood, healing, and finding my way back to the things that matter most. I’ve walked through DCYF involvement and family reunification myself, and now I help others navigate those same systems with compassion and clarity. I believe recovery is about rebuilding lives—and I’m here to help people find the support they need to do just that.

Missy Kimball has been in recovery since 2017. With her two daughters, Missy has been enjoying family life, balancing that with a career focused on helping people find recovery and reunite with their families. As with recovery, Missy has lived experience with DCYF and reuniting with her children. This passion for helping people find the help they need, sometimes called systems navigation, powers her both personally and professionally.

Missy loves to learn, study astrology and make art.

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Randy Stevens, MSW, CRSW, ADS

Executive Director

At the intersection of substance use disorder and housing instability in Manchester, I work to bridge clinical expertise with the lived reality of recovery. As the Executive Director of Hope for NH Recovery, I don’t see myself as a distant administrator. I see myself as a steward of a community-driven mission to provide integrated, wrap-around care for New Hampshire’s most vulnerable neighbors. By weaving together my Master of Social Work with over 15 years of personal recovery and my own history of incarceration and homelessness, I strive to create a space of deep mutuality where people walking through their darkest chapters feel genuinely seen.

My leadership is grounded in an unwavering commitment to the next generation. I invest my time mentoring peers and offering trauma-informed coaching to help ensure our field continues to evolve with both empathy and professional rigor. Whether I’m navigating complex state partnerships or facilitating a wellness group at the Strafford County House of Corrections, I stay rooted in the belief that sustainable recovery is built on human connection and the restoration of dignity. I remain a dedicated student of the human experience, working each day to turn systemic challenges into pathways of hope for the city I call home.

I bridge clinical expertise and lived experience to support people navigating substance use disorder and housing instability in Manchester. As Executive Director of Hope for NH Recovery, I lead with community, dignity, and wrap-around care at the center. Through mentorship, trauma-informed leadership, and direct engagement, I work to turn systemic barriers into real pathways of hope.

At the intersection of substance use disorder and housing instability in Manchester, I work to bridge clinical expertise with the lived reality of recovery. As the Executive Director of Hope for NH Recovery, I don’t see myself as a distant administrator. I see myself as a steward of a community-driven mission to provide integrated, wrap-around care for New Hampshire’s most vulnerable neighbors. By weaving together my Master of Social Work with over 15 years of personal recovery and my own history of incarceration and homelessness, I strive to create a space of deep mutuality where people walking through their darkest chapters feel genuinely seen.

My leadership is grounded in an unwavering commitment to the next generation. I invest my time mentoring peers and offering trauma-informed coaching to help ensure our field continues to evolve with both empathy and professional rigor. Whether I’m navigating complex state partnerships or facilitating a wellness group at the Strafford County House of Corrections, I stay rooted in the belief that sustainable recovery is built on human connection and the restoration of dignity. I remain a dedicated student of the human experience, working each day to turn systemic challenges into pathways of hope for the city I call home.

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